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Top 5 Google My Business Mistakes Dallas Companies Make (and How to Fix Them)

February 20, 2025

If you're a Dallas business aiming to boost local visibility, your Google My Business listing is crucial. 

This guide reveals the top 5 common mistakes and provides actionable fixes to help you get found and drive more customers.

1. Incomplete or Inaccurate Business Information

Missing or incorrect details—such as your address, hours, or phone number—can seriously hurt your local search rankings. 

Screenshot of a Google Business Profile setup page titled ‘Add essential info.’ On the left, instructions prompt users to add phone numbers, operating hours, and essential details. On the right, a sample business listing displays operating hours, phone number, and website information.
Google My Business Profile getting suspended

When potential customers see inconsistent information across platforms, it not only confuses them but also signals to search engines that your business might not be reliable. 

This common oversight can result in lower visibility, reduced trust, and missed opportunities to drive foot traffic or online engagement.

How to Fix It

Ensure every detail is accurate, from your street address to your opening hours.

Consistent details build credibility with both customers and search engines.

2. Neglecting Customer Reviews and Engagement

Ignoring customer reviews is a critical local SEO mistake that can cost your business valuable trust and engagement. 

Reviews are more than just stars—they’re social proof that influences new customers. 

Screenshot of Google Maps search results for ‘Museums,’ showing a list of museums on the left and a map on the right. A pop-up window highlights ‘Stoney’s Dallas Cowboys’ with a 5-star review from Tony Escapeda, mentioning a must-see for any Dallas Cowboys fan.
A Google My Business Profile that responses to reviewa

When you fail to encourage or respond to reviews, you miss out on a chance to show that your business listens, cares, and continually strives to improve.

How to Fix It

A quick email or a follow-up message can go a long way in building a positive online reputation.

This not only shows your active engagement but also builds trust among prospective customers.

3. Poor Category Selection and Unoptimized Business Description

Choosing the wrong categories or writing a weak business description can confuse both search engines and potential customers. 

When your listing doesn’t accurately reflect your services, it not only dilutes your relevance but also makes it harder for your ideal clients to find you. 

This misalignment can lead to lower search rankings and missed opportunities.

How to Fix It

This helps search algorithms understand your services and improves your chances of appearing in relevant local searches.

A well-written description builds credibility and ensures potential customers immediately understand the value you bring.

4. Lack of Visual Content (Photos & Videos)

In today’s digital landscape, visuals are key. 

Your Google My Business listing may have low-quality or missing photos and videos, which can reduce engagement and signal a lack of professionalism. 

Screenshot of Google Maps search results for ‘construction company’ in the Dallas area. ‘North Texas Contracting’ is selected, displaying a 5-star rating, address, phone number, website link, and map markers indicating various construction businesses in the region.
A Google My Business Profile with Visual Content

Without compelling visual content, customers may overlook your business in favor of competitors who showcase their offerings more effectively.

How to Fix It

Consistent updates keep your listing fresh and engaging.

This not only improves search visibility but also helps customers quickly grasp what your business is all about.

5. Ignoring GMB Insights and Analytics

If you overlook the analytics in your Google My Business listing, you will miss out on valuable data about customer behavior and engagement. 

GMB Insights and Analytics
GMB Insights and Analytics (Google)

Without these insights, you can't adjust your strategy effectively or identify areas that need improvement, ultimately preventing you from maximizing your local SEO potential.

How to Fix It

These insights enable you to make informed decisions to enhance your local SEO strategy and better meet customer needs.

If you're a Dallas company looking to boost your local search rankings, it's time to audit your Google My Business listing and address these common mistakes. 

Don’t let simple oversights hold your business back. 

Contact our team today for professional guidance on optimizing your GMB listing and overcoming local SEO challenges. 

Start transforming your online presence and watch your local visibility soar!